Our website address is: https://pehraa.com.

IMPORTANT LEGAL FRAMEWORK NOTE

This document has been redrafted for the Indian legal environment as of August 2026. The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 remain relevant during the statutory transition because section 43A of the IT Act and the SPDI Rules are not scheduled to be omitted until 13 May 2027. The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 have been notified with phased commencement, with the core processing obligations scheduled for 13 May 2027. Accordingly, this policy is deliberately written to operate under the current IT Act/SPDI framework and to transition to DPDP requirements when those provisions become effective.

The 2011 SPDI Rules require a published privacy policy covering the categories of information collected, purposes of collection/use, disclosures and reasonable security practices; they also require appropriate notice/consent for sensitive personal data, correction/access mechanisms, security controls and grievance redressal.

The future DPDP regime is principles-based and requires clear notice, lawful processing, reasonable security safeguards, breach handling, grievance mechanisms and rights mechanisms. The 2025 Rules also contemplate security measures such as encryption, access controls, monitoring, backups, logging and breach response.

Where the PEHRAA/Suraksha24 website enables consumers to purchase services electronically, the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 may apply to the relevant online transactions and consumer-facing practices.

PART I – WEBSITE TERMS OF USE

1. About Suraksha24

These Website Terms of Use (Terms) govern access to and use of pehraa.com and any related websites, customer portals, mobile applications, digital interfaces, online forms and other services operated or controlled by Suraksha24 Technologies Pvt. Ltd. (Suraksha24, Company, we, us, our), under the PEHRAA/Suraksha24 brand.

Registered office:

2nd Floor, Noble Enclave, Bhai Wala Chowk, Opp. Hotel Park Plaza, Ludhiana, Punjab, India – 141001

CIN: U80200PB2026PTC067016
GSTIN: 03ABSCS5496C1Z0
Email: info@pehraa.com
Website: https://pehraa.com

Acceptance

By accessing the website, submitting an enquiry, requesting a quotation, creating an account, purchasing a service, downloading or using a customer application, or otherwise using a Suraksha24 digital service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the relevant service.

Eligibility and Authority

You represent that you are legally competent to enter into a binding arrangement. If you act for a company, bank, NBFC, institution, partnership, society or other entity, you represent that you are authorized to bind that entity.

Website Content

The website is provided for general information, product/service information, enquiries, customer support and other stated purposes. Product photographs, illustrations, specifications, availability, coverage estimates, response workflows, prices and service descriptions may change. A website description does not override the signed customer agreement, quotation, order form or site-specific service schedule.

No Security Guarantee

Suraksha24 provides electronic alarm monitoring, event management and related services. No alarm system, monitoring service, sensor, communication network or software can guarantee prevention of burglary, theft, fire, vandalism, loss or other harm. The service is not a guarantee of security, physical protection or emergency response.

Suraksha24 does not represent that every alarm will be received, every alarm will be genuine, every contact will answer, or police/fire/ambulance/guard or other third parties will respond within a particular time. Emergency response remains subject to the relevant authority, service provider, contractual arrangement, availability and applicable law.

Relationship With Police, Fire and Emergency Services

Unless expressly stated in a written agreement, Suraksha24 is not a government agency, police authority, fire authority, emergency service, insurer or security guard provider. Any coordination or escalation to police, fire or emergency services will occur only through channels and procedures authorized or lawfully available to Suraksha24.

Customer Service Agreement Controls

Where you subscribe to Suraksha24 monitoring, the signed customer application/service agreement, applicable quotation, service schedule and site-specific SOP govern the commercial and operational relationship. These Website Terms govern the website and digital interface to the extent not inconsistent with a signed contract.

Quotes, Pricing and Taxes

Website pricing is indicative unless expressly stated as a binding online offer. Final pricing may depend on site survey, equipment configuration, installation, communication requirements, subscription plan, taxes, discounts and other agreed services. Applicable GST and other statutory charges will be levied as required by law.

Online Orders and Payments

Where the website or customer portal permits online ordering or payment, the displayed scope, pricing, taxes, billing cycle, cancellation/refund terms and payment conditions applicable to that transaction will be presented before payment. Payments may be processed by third-party payment service providers. Suraksha24 does not store complete payment-card credentials on its own systems unless specifically stated and lawfully required.

Customer Accounts

Where an online account is provided, you are responsible for maintaining accurate information, using strong credentials, protecting passwords/OTP/security devices and promptly reporting suspected unauthorized access. You must not permit unauthorized persons to use administrative credentials.

Acceptable Use

• You must use the website and services only for lawful purposes.
• You must not attempt unauthorized access, reverse engineering, penetration testing, scraping, interference or disruption.
• You must not upload malware, unlawful material or content that infringes third-party rights.
• You must not misuse alarm systems, intentionally generate nuisance alarms or attempt to manipulate monitoring records.
• You must not impersonate another person or entity or submit false contact information.
• You must not use automated methods to access the website except where expressly authorized by us.

Intellectual Property

The Suraksha24/PEHRAA names, logos, trademarks, service marks, designs, software, workflows, content, graphics, databases, documents and website materials are owned by or licensed to Suraksha24 and are protected by applicable intellectual property laws. No right is granted except the limited right to access and use the website for its intended purpose.

Third-Party Products and Services

Suraksha24 may integrate or use third-party hardware, CMS platforms, cloud infrastructure, payment gateways, telecom networks, communication providers, mapping services, analytics tools, calling platforms or other third-party technologies. Availability of a third-party component depends on that provider and its terms. Suraksha24 will use reasonable efforts to manage such dependencies but cannot guarantee uninterrupted third-party availability.

Third-Party Links

Links to third-party websites are provided for convenience only. Suraksha24 does not control or endorse third-party websites and is not responsible for their content, availability, security or privacy practices.

 

 

Website Availability and Maintenance

We may suspend, modify, restrict or discontinue all or part of the website or digital services for maintenance, security, upgrades, legal compliance, infrastructure changes or other legitimate operational reasons. We will use reasonable efforts to minimize disruption where practicable.

Accuracy of Information

We seek to keep website information reasonably accurate but do not warrant that all content is complete, current, error-free or suitable for every purpose. Technical specifications and availability may change without notice.

Marketing Communications

Where you have opted in, Suraksha24 may send newsletters, service updates, offers or product communications. You may opt out of marketing communications using the unsubscribe mechanism or by contacting us. Operational/security communications may continue where necessary to provide a subscribed service.

User Feedback and Enquiries

If you submit an enquiry, feedback, suggestion, testimonial or other material, you grant Suraksha24 a limited right to use it for responding, service improvement or, where separately authorized, marketing. We will not publicly attribute a testimonial to you without appropriate permission where required.

Confidentiality of Site Information

Customers should avoid publishing or submitting sensitive site security information through public website forms. Site layouts, alarm codes, access credentials, emergency contacts and security procedures should be supplied only through the designated secure customer/onboarding channel.

Cookies and Similar Technologies

The website may use essential cookies and, where enabled, analytics, performance and marketing technologies. The Cookie section of this document and/or the website cookie interface will explain categories and available controls. Disabling non-essential cookies may affect certain website features.

Disclaimers on Communication and Monitoring

Alarm communications can be affected by electricity failure, battery depletion, mobile coverage, broadband failure, router/firewall configuration, SIM suspension, equipment malfunction, interference, physical damage, environmental conditions, third-party networks and other events outside Suraksha24’s reasonable control. Where dual-path or backup communications are offered, they reduce risk but do not eliminate it.

Limitation of Website Liability

To the maximum extent permitted by law, Suraksha24 will not be liable for indirect, incidental, special, consequential or punitive losses arising solely from use of the public website. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Indemnity

To the extent permitted by law, you agree to indemnify Suraksha24 against reasonable third-party claims, losses and costs arising from your unlawful use of the website, fraud, willful misconduct, infringement of third-party rights, unauthorized use of another person’s data or material breach of these Terms.

Suspension / Termination of Digital Access

We may suspend or terminate website/account access where reasonably necessary for security, unlawful use, fraud, non-payment, breach of terms or legal compliance. Suspension of a digital account does not automatically terminate a separate monitoring contract unless the relevant contract so provides.

Changes to Terms

We may revise these Terms to reflect changes in law, technology, services or business practices. Material changes will be posted with a revised Last Updated date and, where required, communicated through appropriate channels.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory statutory or consumer forum rights that cannot lawfully be excluded, disputes shall be subject to the competent courts at Ludhiana, Punjab, India.

PART II – PRIVACY POLICY

Privacy Commitment

Suraksha24 Technologies Pvt. Ltd. respects privacy and is committed to protecting personal information and security-related information entrusted to it. This Privacy Policy explains what we collect, why we collect it, how we use it, who we may share it with, how long we retain it, the safeguards we apply and how individuals may contact us.

Scope

This Policy applies to pehraa.com, related digital properties under the PEHRAA/Suraksha24 brand, customer portals and mobile applications to the extent that they are operated or controlled by Suraksha24. It does not replace a customer-specific data-processing agreement where one has been signed.

Legal Framework and Transition

As of August 2026, Suraksha24 maintains this Policy to comply with the Information Technology Act, 2000 and the 2011 SPDI Rules to the extent applicable during the transition, while also adopting practices intended to be consistent with the DPDP Act, 2023 and DPDP Rules, 2025 ahead of their staged commencement. The DPDP Act’s core processing provisions are scheduled to commence on 13 May 2027 under the current enforcement notification.

Information We Collect

Depending on the service used, we may collect the following categories:

Category	Examples	Why needed
Identity & contact	Name, phone, email, designation	Account creation, communication, service delivery
Business/account data	Company name, billing details, GSTIN, correspondence	Contracts, billing, customer support
Site/security data	Installation address, site identifiers, zones/devices, emergency contacts, response instructions	Alarm monitoring and incident response
Alarm/event data	Event type, time, panel/device ID, status, restore events, acknowledgements	Monitoring, audit and service reporting
App/account data	Login records, device/session data, authorized-user actions, arm/disarm records where supported	Security, authentication, audit, service operation
Call/communication data	Call records, call metadata and, where lawfully configured, recordings	Call/communication data Call records, call metadata and, where lawfully configured, recordings Alarm response, QA, dispute handling and audit
Call/communication data Call records, call metadata and, where lawfully configured, recordings Alarm response, QA, dispute handling and audit	IP address, device type, browser, OS, connectivity/error information	Security, troubleshooting, analytics
Payment/billing data	Invoice details, payment status, transaction references; payment credentials handled by payment providers as applicable	Billing and reconciliation
Website usage data	Cookies, page visits, referral/source data, form interactions	Security, performance, analytics and site improvement
Support data	Complaints, tickets, photographs/documents voluntarily supplied	Support and dispute resolution

 

Sensitive Personal Data / Security-Sensitive Information

The SPDI Rules define specific categories of sensitive personal data, including passwords, financial information, health information, sexual orientation, medical records/history and biometric information. Not every security or alarm record is legally SPDI merely because it is sensitive in a commercial or physical-security sense. Suraksha24 will nevertheless apply proportionate security controls to security-related data because unauthorized disclosure may create significant risk.

Sources of Data

• You and your authorized users.
• Your organization or the entity on whose behalf you interact with us.
• Alarm panels, sensors, communicators and monitoring systems.
• Payment gateways, telecom/network providers and other service providers.
• Customer-authorized installers, service personnel or other representatives.
• Cookies, logs and technical systems when you use our website or applications.
• Government, law-enforcement or regulatory sources where lawful and necessary.

Purposes of Processing / Use

• Provide, operate and maintain 24×7 alarm monitoring and related services.
• Identify, classify, acknowledge, verify and manage alarms and system events.
• Contact authorized persons and execute the agreed site-specific SOP.
• Dispatch or coordinate authorized technical/service personnel.
• Provide customer portals, mobile applications, reports and account management.
• Process subscriptions, invoices, payments, refunds and account reconciliation.
• Communicate service notices, maintenance alerts, security notices and support responses.
• Detect, prevent and investigate fraud, misuse, unauthorized access and cybersecurity incidents.
• Maintain audit, legal, tax, accounting, contractual and evidentiary records.
• Comply with applicable law, lawful orders, court processes and authorized government/law-enforcement requests.
• Improve reliability, customer support, analytics and service performance, subject to applicable law and appropriate controls.

Legal Basis / Lawful Ground

During the current transition, Suraksha24 will process personal information in accordance with applicable contract, consent, lawful purpose, legal obligation and other legally recognized grounds relevant to the processing. When the DPDP Act’s substantive provisions apply, Suraksha24 will align processing to the applicable lawful grounds under that Act, including specified purposes, consent where required and certain legitimate uses prescribed by law. The Privacy Notice shown to the individual at collection will be updated as required.

 

 

Consent and Withdrawal

Where consent is required, we will seek it in an appropriate form and will not make consent the sole basis for processing where another lawful ground legitimately applies. A person may withdraw consent where consent is the applicable basis; however, withdrawal may prevent Suraksha24 from providing a service that depends on the relevant processing. We will explain material consequences where applicable.

Notice at Collection

Where personal information is collected directly, Suraksha24 will provide a clear notice describing the information collected, purposes of use and the relevant means of contacting us. The future DPDP notice framework requires clear and plain-language notice with an itemized description of personal data and specified purposes. Suraksha24 intends to use that standard as the design benchmark for its notices.

Sharing / Disclosure

We may disclose or permit access to relevant information to the following categories, only to the extent reasonably necessary and lawful:

• Monitoring and technology providers supporting CMS, hosting, APIs, customer applications and integrations.
• Telecommunications and cloud service providers.
• Payment processors and financial/accounting service providers.
• Installation, maintenance, technical and field-service partners.
• Calling, SMS, email, WhatsApp or other communications providers.
• Professional advisers, auditors, insurers and legal counsel where appropriate.
• Police, fire, emergency services or other authorities where authorized, necessary or legally required.
• Courts, regulators, government agencies or law-enforcement authorities under lawful process.
• Acquirers, successors or investors in connection with a corporate transaction, subject to applicable law and confidentiality safeguards.

No Sale of Personal Data

Suraksha24 does not sell or rent customer personal data to unrelated third parties for their independent marketing purposes. Where a third party provides a service to Suraksha24, it may process data under contractual and security controls appropriate to the service.

Cross-Border Processing / Transfers

Some technology or service providers may process information outside India. Any transfer or access will be managed in accordance with applicable law, contractual safeguards and the security/privacy standards that apply to Suraksha24. We will not make a blanket claim that all data is stored only in India unless the actual infrastructure and vendor arrangements support that statement.

Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, to perform the contract, resolve disputes, maintain security, comply with legal/accounting/tax obligations, establish or defend legal claims and meet other lawful requirements. Specific retention schedules will be determined by data category, contractual need and legal requirements. When data is no longer required, we will delete, anonymize or securely dispose of it subject to lawful exceptions.

Accuracy and Correction

Individuals and customers should keep their contact and account information accurate. You may request correction of inaccurate or incomplete information. Under the current SPDI framework, the organization must permit review/correction requests and address grievances in a time-bound manner.

Access, Rights and Grievances

Depending on the applicable law and commencement date, individuals may have rights to access information, request correction or erasure, withdraw consent where relevant, lodge grievances and exercise other statutory rights. Suraksha24 will provide appropriate channels and timelines for those rights when they apply.

Authorized Contact Data

If you provide another person’s phone number, email or other personal information as an emergency contact, you represent that you have a lawful basis/authorization to provide that information and that it may be used for alarm response and related service purposes. Where required, you should inform that person of our processing and direct them to this Privacy Policy.

Call Recordings

Where call recording is enabled, Suraksha24 may record monitoring-response and service calls for security, training, quality assurance, dispute resolution, audit and legal purposes, subject to applicable law and appropriate notice. Retention will be based on operational and legal requirements.

Location / Property Information

Service addresses, mapped locations, site plans and sensor-placement information may be highly security-sensitive. We restrict access according to role and need-to-know. Customers should not submit unnecessary confidential site information through public website forms.

Security Safeguards

Suraksha24 will maintain a documented information-security program appropriate to the nature and risk of the information processed. The 2011 SPDI Rules recognize a comprehensive documented information-security program with managerial, technical, operational and physical controls as a reasonable-security framework, and specifically reference ISO/IEC 27001 as one recognized standard.

• Role-based access controls and least-privilege access.
• Authentication controls and, where supported, multi-factor authentication.
• Encryption or equivalent protections for data in transit and, where appropriate, at rest.
• Secure configuration, vulnerability and patch management.
• Endpoint, network and application security controls.
• Backups and business-continuity measures.
• Logging, monitoring and review of relevant security events.
• Vendor and processor security controls appropriate to the service.
• Incident-response and breach-management procedures.
• Periodic testing and review of controls.

Suraksha24 will not state that it is ISO/IEC 27001 certified unless and until it has obtained and maintains the relevant certification.

Personal Data Breach

Suraksha24 will maintain an incident-response procedure for suspected or confirmed personal-data breaches. Where a legal notification requirement applies, Suraksha24 will notify the competent authority/Board and affected individuals within the applicable statutory timelines. The DPDP Rules 2025 contemplate prompt notification to affected Data Principals and Board reporting, including detailed information within 72 hours or a longer period permitted by the Board.

Cookies Policy

Essential cookies may be used for security, session management and core website functionality. Analytics and marketing cookies, if used, should be configured according to the applicable consent/notice framework and the website’s cookie controls. Suraksha24 will maintain an up-to-date cookie inventory with provider, purpose, duration and category before launch.

Children’s Data

The website and commercial monitoring services are intended for adults and business users. Suraksha24 does not knowingly solicit personal data from children through public forms. Where a service involves a person below the applicable age threshold, any collection or processing will be handled in accordance with applicable law and required parental/guardian arrangements.

Data from Business Customers

Where Suraksha24 processes personal information supplied by a corporate customer, bank, NBFC or other organization under a service contract, the parties may agree by contract who determines the purpose and means of processing and what security, incident, retention and assistance obligations apply. Suraksha24 may act as a service provider/processor in some contexts and as a data fiduciary/controller in others; the role depends on the specific processing.

Customer Responsibility for Security Data

• Keep site access credentials, alarm codes and administrative credentials confidential.
• Use only authorized users and remove access promptly when personnel leave or change roles.
• Notify Suraksha24 of changes in emergency contacts and security procedures.
• Do not upload confidential site plans or credentials through non-secure website forms.
• Cooperate with security investigations and reasonable remedial actions.

Grievance Redressal / Privacy Contact

For privacy questions, data correction requests, complaints, data-subject requests or website grievances, contact:

Privacy & Grievance Officer
Suraksha24 Technologies Pvt. Ltd.
Name: Vivek Jain
Designation: Privacy & Grievance Officer
Email: info@pehraa.com
Postal Address: 6GF Pink Flats, SIS Nagar, Pakhowal Road, Ludhiana-141001, Punjab

Under the 2011 SPDI Rules, a body corporate is required to designate a Grievance Officer and publish the name and contact details on its website, with grievances addressed expeditiously and within one month. The named officer and email should therefore be populated before publication.

How to Submit a Request

1. Send the request to the published Privacy & Grievance Officer contact.
2. State the identity/account/site concerned and the nature of the request.
3. Provide enough information for identity and authorization verification.
4. Suraksha24 may ask for reasonable proof of identity/authority before disclosing or changing data.
5. We will respond within the applicable statutory/contractual timeframe.

Data Subject / Customer Authentication

Because Suraksha24 operates a security monitoring service, identity and authorization verification is particularly important. We may refuse or limit a request where disclosure would compromise another person’s data, reveal confidential security information, undermine system security, prejudice an investigation, or otherwise be restricted by law.

Updates to Privacy Policy

We may amend this Policy to reflect changes in law, technology, vendors, services or business practices. The updated version will be posted on pehraa.com with the revised Last Updated date. Material changes will be communicated where required.

Order of Precedence for Privacy Terms

Where a signed customer data-processing agreement, security addendum, or contractual privacy schedule provides more specific obligations, that contractual document will prevail to the extent of a direct conflict, subject to mandatory law.

 

PART III – WEBSITE / SERVICE DISCLAIMER

Important Security-Service Disclaimer

Suraksha24 is a monitoring and communication service. It is not a guarantee against loss or damage. Security systems and monitoring services reduce risk but cannot prevent every incident. A sensor may fail, be obstructed, damaged, bypassed or lose power. A communicator may lose connectivity. A customer contact may not answer. A third-party emergency service may be delayed or unavailable. Environmental conditions, network outages, power interruption, equipment failure, maintenance and malicious interference may affect service.

Response Protocol Disclaimer

Any response time or call sequence stated in marketing materials, demonstrations or general website content is illustrative unless expressly guaranteed in the signed service agreement/SLA. The final response sequence is the customer/site SOP agreed for the applicable site.

Insurance Disclaimer

Customers should maintain adequate insurance and physical security measures appropriate to their risks. Suraksha24’s fees are not insurance premiums, and payments do not transfer the risk of property loss to Suraksha24.

Hardware / Third-Party Network Disclaimer

Equipment specifications, firmware, cellular network availability and third-party services may change. Suraksha24 will use reasonable efforts to select and maintain compatible equipment but cannot guarantee indefinite compatibility with every third-party network, platform or protocol.

AI / Automation Disclaimer

If automated rules, IVR, analytics or machine-assisted features are used, they assist operational workflows and do not replace human judgment where human review is required. Automated outputs may be subject to technical or data limitations.

Website Security Disclaimer

Suraksha24 uses reasonable security measures but no Internet system is completely secure. Users should avoid transmitting confidential credentials through unsecured channels and should promptly report suspicious activity.